Case Study 02
Deployment of a specialised AI Knowledge Agent
THE CHALLENGE
Our client, a large enterprise using SAP FICO, needed a way to handle complex, specialised financial and controlling queries without relying solely on their own internal knowledge base. They faced challenges in providing comprehensive answers drawn from both proprietary licensed sources and external community knowledge, all while maintaining a consultative tone.
THE APPROACH
We deployed a specialised AI Knowledge Agent with integrated access to licensed and proprietary sources, SharePoint repositories and trusted community sites. Rather than returning raw data, the agent synthesises information into consultative, adviser-style responses – providing clear, categorised insights while maintaining abstraction from the underlying source material. Each response is compiled from multiple licensed and open sources, transparently tagged and distilled into concise, comprehensive summaries for the client.
THE OUTCOME
With the AI Knowledge Agent, the client experienced:
- More efficient problem-solving for SAP FICO queries
Reduced dependency on internal knowledge bases alone - Improved quality of advice, as responses were consultative and drew from a broad range of trusted sources
- Faster turnaround on complex technical questions, accelerating their decision-making process